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Shipping & Returns

Shipping Policy

Return & Exchange Policy

chrisbrooks.art shipping domestically within Canada and also internationally. 

Once an order is received, the artwork will be packaged within 72 hours and shipped. Oversized artwork will ship within 1 week to ensure that the work is properly crated and safe to ship.

Products shipped within Canada will typically arrive 7-10 business days after the order was placed.

Depending on the international destination shipping time can vary greatly. Products shipped internationally will typically arrive 10-15 business days after the order was placed.

Products will primarily ship with UPS, however on occasion an alternate shipping provider may be chosen. Once the artwork has shipped you will receive an email with shipment details and tracking information. 

 

Returns

The collector is responsible for return shipping costs (including taxes, customs and brokerage fees). Please refer to chrisbrooks.art Return Policy for full details.

Last updated: January 17, 2020

 

Thank you for shopping at chrisbrooks.art operated by Chris Brooks.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  1. You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  2. Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to chrisbrooks.art.

  3. Service refers to the Website.

  4. Website refers to chrisbrooks.art, accessible from https://www.chrisbrooks.art

  5. Goods refer to the items offered for sale on the Service.

  6. Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: chris@art-ners.com

By phone number: 403-585-2557

We will reimburse You no later than 7 days from the day on which We receive the returned product. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  1. The Goods were purchased in the last 7 days

  2. The Goods are in the original packaging

  3. The Goods were not used or damaged

The following Goods cannot be returned:

  1. The supply of Goods made to Your specifications or clearly personalized.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

 

7020 Silverview Dr NW Calgary, AB T3B 3L1 Canada

 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for a similar one, contact us. 

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: chris@art-ners.com

By phone number: 403-585-2557

Shipping Rates

chrisbrooks.art is not responsible for shipping taxes, customs or brokerage fees incurred by collectors. 

Under $1,000

$1,000-$1,500

$1,500 - $2,000

$2,000 - $3,500

$75 CDN

$55 CDN

$40 CDN

$25 CDN

Canada

$3,500  and up

$100 CDN

$100 CDN

$80 CDN

$65 CDN

$45 CDN

International

$150 CDN

Canada

International